Monthly Archives: July 2009
Artistry and right brain thinking is important
The skills we learnt at school won’t equip our children going forward. Logic and left brain thinking are no longer as critical but we need to be inventive and shine at ‘artistry’, ‘empathy’, ‘big picture thinking’. Today’s pace and nature … Continue reading
Posted in Uncategorized
Leave a comment
TED – Ideas worth talking about
We like this organisation – it has many fabulous speakers. They are holding their conference in Oxford this week. TED is a small nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people … Continue reading
Posted in Uncategorized
Tagged good speakers, inspiring ideas, interesting, thoughtful
Leave a comment
Customer service
United Airlines Broke My Guitar This is not about breaking the guitar, it is about the lack of care in dealing with the complaint. 3.4million views when this is posted, plus coverage on CNN, Fox et al in the USA … Continue reading
Posted in Uncategorized
Tagged customer service, power of youtube, social media, video response
1 Comment