Artistry and right brain thinking is important

The skills we learnt at school won’t equip our children going forward. Logic and left brain thinking are no longer as critical but we need to be inventive and shine at ‘artistry’, ’empathy’, ‘big picture thinking’. Today’s pace and nature of change call for a shift in the way we think about education, argued Daniel … Continued

TED – Ideas worth talking about

We like this organisation – it has many fabulous speakers. They are holding their conference in Oxford this week. TED is a small nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. Along … Continued

Customer service

United Airlines Broke My Guitar This is not about breaking the guitar, it is about the lack of care in dealing with the complaint. 3.4million views when this is posted, plus coverage on CNN, Fox et al in the USA [youtube=http://www.youtube.com/watch?v=5YGc4zOqozo&hl=en&fs=1&]