Who uses Facebook, Twitter and Linked In

This is interesting. It occured to me that if you’re trying to attract or sell to High Net Worth Individuals social media doesn’t quite cut it at the moment. http://www.wearetechmap.com/wp-content/uploads/social-media-demographics9.png

A word of caution

The measure of an entrepreneur used to be the number of real friends claimed, but times have changed. Now the measure is how many hits one has on a Google name search, factored by some formula, like the sum of all positive messages minus 100 for every negative message. That’s the reason every good parent … Continued

Customer service

United Airlines Broke My Guitar This is not about breaking the guitar, it is about the lack of care in dealing with the complaint. 3.4million views when this is posted, plus coverage on CNN, Fox et al in the USA [youtube=http://www.youtube.com/watch?v=5YGc4zOqozo&hl=en&fs=1&]