Case Studies and Testimonials

Case Studies

Finding the Next CEO

As a result, quality of recruitment decisions increased leading to lower turnover, shorter vacancy periods, and more highly motivated recruits.

Chief Executives often find it difficult to choose the individual who will one day succeed them. Delays in decision making can result in in-fighting, time wasting and political positioning amongst the top team. We worked with the Managing Director of Safeways (Australasia) to assess each member of his team.

As a result of this work, the MD made an informed decision about who was to succeed him. This decision had unilateral support and backing from his top team because it was objective and based in reality. The choice was not the obvious one (or indeed the original choice of the MD) and resulted in a change of style and direction which benefited the entire business.

Contact us to get a copy of our Best Practice Recruitment and Selection Checklist as the first step in determining how well you are doing against the very best.

Brand strategy and implementation for Cornerstone Barristers

In October 2010 Cornerstone Barristers experienced something of a wake-up call. Chancellor George Osborne had just unveiled the UK’s biggest spending cuts for decades. As part of a whopping £81bn cuts package, the government said local authority funding would be reduced by 27%. Those same local authorities represented the bulk of Cornerstone’s client revenue, and it was a defining moment, as Bryan McGuire, a QC with the chambers, explains:

“We work with about 300 local authorities and that news meant their spending ability would soon fall by almost a third. There would inevitably be losers and it created what was our ‘burning platform’ moment; we had to act quickly and decisively to protect our leading position in what would soon become a much smaller market.”

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Creating Sales Leads for an Online Information Service

A dominant supplier of legal information needed new sales leads in customers and prospects where it had not been able to sell their premium on-line information service.

We took a radically different approach and created a direct mail campaign that explained the value proposition in detail. We also targetted multiple partners, who are the decision makers, in each law firm.

This created a conversation within the law firms and elicited a 4.5% enquiry rate. With some focused follow up using telephone and email the total leads created were 15% of the total audience. The results of the campaign  were impressive sales were double compared with the same period last year.

Helping Ease the Pain of Redundancy

Many large organisations lack clarity about the capability of their staff and their ability to deliver to their objectives. Our client, a non departmental public body, was undergoing a large scale reorganisation from top to bottom involving new roles, new structures and a change in focus.

The competency framework that we developed with the client provided the basis for assessment of all roles in the organisation. Using this framework meant the assessment was undertaken in a professional, consistent and fair manner using criteria based on the future organisational model.

This work is ongoing but the resulting organisation will be leaner with individuals better matched to their roles and better able to deliver to their objectives.

Renaming, Rebranding and Relaunching an IT Business in 11 weeks

A software company selling highly complex risk management software to financial services insitutions had an urgent need to present a new face to its’ clients and to their investors to reflect their new strategy.

The brief was to “get it done”. With tight project management and by working with specialist agencies we were able to run several parts of the project in parallel.

The client was able to launch on his deadline with a new brand, stationery, website, email templates and even office signage. This allowed the annual results to be presented in the new format and help launch the new strategy to the investors.

Improving Recruitment and Selection

After a recent reorganisation, the HR function of this regulatory authority was now required to undertake recruitment and selection, previously the domain of an in-house specialist.

Complexity of employment law and a tight local employment market made it imperative that recruitment and selection practices reflected industry best practice and that everyone across the organisation, including HR staff, had the necessary skills to make effective recruitment decisions. We worked with the organisation to identify key gaps in recruitment and selection procedures and trained HR Business Partners and line managers in structured interviewing techniques.


Drayton Bird Associates

It is hard to comment on Crispin White’s abilities and character without sounding as though I am his agent. However, I can only tell the truth.

He is highly intelligent, diplomatic without being servile, calm, decisive and quietly jolly – with a great fund of commonsense. And he gets things done.

I know this from working with him in three different organisations. I wish there were more of him about, but I’m afraid there are far too few.

Drayton Bird
Drayton Bird Associates

The Police Federation of England and Wales

Pam worked with us as an interim manager for several months in 2008, to cover a managerial vacancy with responsibility for 4 staff.

The main objectives were to provide some stability during this unsettled period and help introduce structured processes and cohesion to the team in general, all of which were met in full.

Pam inherited some sensitive staffing issues, which she dealt with very well, utilizing her own expertise in these areas. Throughout her time with us Pam was able to develop effective working relationships with her team, other managers and key stakeholders. Her commercial and objective approach enabled her to draw up clear protocols which provide more consistency and structure to historically informal practices.

Samantha Corner
HR Manager
The Police Federation of England and Wales

LexisNexis UK

We couldn’t have done it without you.

Jonathan Brewer
Director, Practioner Solutions
LexisNexis UK

Babcock & Brown

Chiswick Consulting provided flexible and professional support to the implementation of our performance management process in Europe.

They delivered high quality training to a demanding participant group and added additional value by making improvements to the content throughout.

Neil Cockroft
Global Head of Learning and Development
Babcock and Brown

Razor Risk Technologies

To help us re-launch Razor Risk Technologies and grab the attention of our target market, we set a challenging timetable of nine weeks in which to rebrand the company. As I changed the direction of the company I needed to ensure that the brand reflected the long term strategy, our unique position and our goal to create sustainable value for the business.

I had to use someone I could trust to get the job done and contacted Crispin White of Chiswick Consulting. Chiswick Consulting delivered to the timetable and exceeded my expectations of what could be achieved in the short timeframe. They pulled the appropriate resources together, including Thinkfarm – a brand agency, and produced a brand that will add lasting value to my business. All the physical material was completed on time and within budget, including websites, signage, stationery and business cards.

I strongly commend Crispin White and his project management and marketing skills and hope to give him more notice next time.

Andrew Wood
Group Chief Executive
Razor Risk Technologies Ltd

Hubbard Pegman Whitney LLP

When we launched our firm we needed someone who could help us with all aspects of marketing from branding and strategy through to getting marketing programmes underway. We had a successful launch and our marketing is working well.

We needed practical hands on support and this is what we got, from presenting the brand standards to getting the photography done Crispin provided all round support.

Charlotte Pegman
Managing Partner
Hubbard Pegman & Whitney LLP

Butterfly Conservation

Crispin White has facilitated an extremely helpful brand and marketing strategy workshop with Butterfly Conservation and has helped develop our approach to marketing.

With his help, we are devising and testing new approaches and have already had some positive results

Dr Martin Warren
Chief Executive
Butterfly Conservation

Ergon Consulting

Pam helped me on a project at Xerox Global Services to create a capability (skills and behaviour) to support operational excellence for their outsourcing people transfer. The project was a great success and the framework has been deployed across all XGS Europe.

Pam was instrumental in establishing the project approach and behavioural capability framework. I would have no problem recommending Pam or working with her again.

Peter O’Donnell
Managing Director
Ergon Consulting