Leadership

Say thanks, it makes you feel better

65% of workers report that in the past 12 months they received no recognition for good work during the prior year (Gallup). Appreciation can be used strategically by supervisors to boost employee morale. Appreciating the best qualities in those with … Continue reading

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Small things matter alot

An interesting blog at IDEO highlighting an experiment in client empathy ended up emphasising how the little things in life really matter. IDEO is a creative design company which is justifiably proud of their fantastic work culture. In their words … Continue reading

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Well-Being index from Gallup

Gallup and Healthways have developed a comprehensive, definitive source of well-being measurement, the Gallup-Healthways Well-Being 5. This scientific survey instrument and reporting experience measures, tracks and reports on the well-being of individuals and organizations. The five essential elements of well-being … Continue reading

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An organisational manifesto to deliver meaning

Alain de Botton, philosopher, writes books that have been described as ‘a philosophy of everyday life’. Recently he was interviewed by an HR based job site about work and meaning (see the full interview here). In particular de Botton was … Continue reading

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Engaged Employees mean more profits

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Linda Gratton’s future of work and careers

In Linda Gratton’s new book, The Shift: the future of work is already here, she talks about the forces that will shape work and careers in the future and what we should do to build a career that will stand the … Continue reading

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Goal setting for everyone

As some of you may know, I’ve started an MSC in Applied Positive Psychology. As part of my reading I came across a very interesting piece of empirical research about goal setting. Of course, being a naive student I forget … Continue reading

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How To Convince Others – Communicating

Convincing others that your idea is the right one can be frustrating. Sometimes, no matter how good the idea is, words get in the way and people fail to catch your drift. So how do you get other people to … Continue reading

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The Ultimate Question – Net Promoter Score

Net Promoter is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article “The One Number You Need to Grow”. … Continue reading

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Repetition, Repetition, Repetition

Each February the Edelman Trust Barometer comes out and it really should be read by all involved in employee communications. The Trust Barometer studies the concept of trust as it relates to business, corporate reputation and corporate communications among a very specific … Continue reading

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