What if we asked first and listened next

Feedback can demotivate an individual and lead to a drop in performance. And yet feedback is a critical component of any manager’s job. Is there a better way to deliver feedback which leaves employees feeling motivated and positive about their performance potential? It doesn’t matter if it’s negative or positive feedback in more than one … Continued

What if we didn’t motivate staff?

Ed Deci, together with his collaborator and friend, Richard Ryan, have been researching and writing about what motivates people for more than 25 years. In their opinion, leaders and managers should not be worrying about how to motivate their employees. Instead, they should be thinking “How can I create the conditions within which other people … Continued

What if we had positive performance management discussions?

The aim of any performance management system is to continuously improve the performance of individuals and that of the organisation (ACAS). It involves making sure that the performance of individuals contributes to the goals of their teams and the business as a whole. Good performance management helps everyone in the organisation to know: what the … Continued

What if we didn’t have any managers?

In March, Zappos offered its employees an ultimatum: get behind their new organisation structure or leave in exchange for at least 3 months of redundancy (The Washington Post). As a result of the ‘ultimatum’, approximately 14% of the the 1,500 workforce took redundancy. Some may consider this relatively high, particularly as Zappos’ customer focused workforce … Continued

A new approach to PMgt at last

After realising it wasted 2 million hours annually on undertaking pointless information gathering in support of performance management ratings, Deloittes have radically overhauled its performance managment system and with one stroke have breathed life into one of the most painful HR processes created. It asks line managers to rate each member of staff against 4 … Continued

Top 5 tips for outperformance

Sir Dave Brailsford, MBA, CBE, Team Principal, Team Sky and former Performance Director, Great Britain Cycling Team, gives top 5 tips for outperformance. His success is based on a theory of ‘marginal gains’ – significant improvement is obtained through a large number of marginal increases. 1. Recruit the best people that you can possibly find … Continued

Play to strengths to increase engagement

Many organisations struggle to increase their employee engagement levels. Chances are many initiatives undertaken by these organisations are organisation wide and process driven.  A different ‘give back’ initiative, a new cutomer service incentive scheme or even better food/desks/chairs/gym membership. Whilst we should not ignore the importance of such initiatives, I worry they lack the personal … Continued

Small things matter alot

An interesting blog at IDEO highlighting an experiment in client empathy ended up emphasising how the little things in life really matter. IDEO is a creative design company which is justifiably proud of their fantastic work culture. In their words ‘We provide the small things that enable the day to run smoothly so individuals can … Continued

An adult conversation is critical to performance

Most performance management is ‘broken’ – it is administratively burdensome and often gets in the way of having an enlightened and honest conversation between the organisation and the employee. In a recent edition of the RSA journal entitled 21st Century Enlightenment, Lynda Gratton gave her view on the important issues of work in the 21st … Continued

If work is not life, what the hell is it?

“Jobs that exist today were invented to fulfil particular industrial and commercial purposes. Employers want recruits who will fit into existing organisations and systems whereas the young are now being educated to develop and express their individual personalities and no longer just to obey and conform….   Work has not yet been reconceived as a … Continued